Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you willingly share. This may include your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. Payment details are also collected when you place orders, though they are processed securely through our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery timelines, and budget needs. This helps us tailor our service to your business.

Our site automatically gathers certain technical data when you browse. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve site performance and understand how clients discover our offerings.

How We Use Your Information

We mainly use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure satisfaction.

• Processing and completing your flower orders and gift arrangements
• Keeping you informed about order status and delivery timing
• Providing customer support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal data to analyze market trends and improve operations. For example, we might study which types of arrangements are most popular in different seasons to better plan inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose your information if required by United States law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in New York and across United States.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their job. Our team receives ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems—this data is handled by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You may request to view what we hold about you, ask us to correct inaccurate data, or request deletion of your information where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United States business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for the site to function properly—enabling basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We use analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and enhance user experience. This information is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser preferences. Note that disabling certain cookies might affect some features and your overall browsing experience.

Business Transfers and Changes

If Luminex Finance Core undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When there are significant changes, we will inform you by email or by posting a notice on our site before the changes take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United States, and we store and process data within United States jurisdiction. However, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United States data protection laws and regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United States's digital economy.